HGC / 3HK broadband "world class" customer services
Bit of background
Like most other companies, Hutchison Global Communications (or "HGC" for short) tries to tout itself as a provider of "integrated communications services". Recently HGC went through a re-branding exercise, so that all of its residential services (such as broadband, fixed line calling and mobile services) would be under the "3" brand and it would provide customer services with "world class standards" (obviously no definition of what "world class" means).
The story
Anyway, so here is the story. Missus wants to cancel her broadband service with HGC. So I call up on her behalf. Am told to cancel any services with HGC, they need to mail a cancellation form to her and then the form needs to be mailed back to HGC. I did ask, could they not email or fax the form to her and then she would email or fax the form back to them. The answer to this perfectly reasonable request, from such a "cutting-edge" provider of services was that this was not possible, only snail mail would work.
This is quite strange for a company that offers "world class" customer services, considering the fact that other communications companies in Hong Kong offer the option to email or fax service requests.
